This policy applies in cases of order withdrawal, cancellations, or severe manufacturing defects.
Order Cancellation or Withdrawal (Change of Mind)
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Time Frame: You may request a cancellation within 7 calendar days from the date of receipt (according to applicable consumer protection regulations).
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How to Request: Contact the customer service team or send an email to
contact@movie.fitness.
International Returns (Defective Products)
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Full refunds for international orders are only granted in cases of serious manufacturing defects or significant damage (such as torn items, major structural faults, or products that arrive unusable).
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Proof (photos/videos) may be required before approval.
Refund Methods
Once your returned item is received at the Distribution Center, the refund will be processed within 10 business days:
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For Payments by Bank Transfer/Boleto: The refund will be issued via bank deposit. Note: Refunds will only be processed to the account in the name of the purchaser. Deposits cannot be made to third-party accounts.
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For Payments by Credit Card: The refund request will be submitted to your card issuer. Note: Depending on your card provider’s policy and billing cycle, the refund may take up to 60 days to appear on your statement.
📞 How to Initiate Your Request
To start either a return or an exchange process, please contact customer support through the provided link or via WhatsApp at: +55 48 9217-4298.